About Us

X-Plane.org has been in operation since the year 2000, making us one of the oldest Flight sim websites in operation.
X-Plane.org is an independent community forum focused on discussion for X-Plane and X-Plane add-ons. X-Plane.org has no affiliation with Laminar Research (X-Plane.com, the editor of X-Plane).

The X-Plane.org store has been in operation since 2002

Technical Support

The best way is to consult the dedicated support forum. Most questions are already answered there by both users and designers.

Technical support is also provided by the designers of each aircraft/scene. You can get their contact information in the manual of your product.

Sales questions

If you have any question about your account or an order please send us an email at [email protected]

Make sure to include:

  • The email address used at the store (please do not use a different one, this makes it difficult to locate your account)
  • The order number
  • The exact description of your issue ('It doesnt work' is not enough information for us to help you)
Hyper-Fast Support

The X-Plane.org Store has the fastest support system in the business:
90% of emails are answered within 2 hours
95% of emails are answered within 12 hours

Password reset

You can reset your password under the 'My Account' page. Enter you email address then 'reset my password'

Downloads

All aircraft and scenery are available via instant download
Downloads are easily accessible in your account. Your download links will stay active for as long the products or your account stay active (usually several years). You can re-download them at anytime. 
When products become obsolete, there are no longer available at the store: The purpose of the store is to distribute products you buy, not to be a lifetime storage vault. Always make a backup of your products.

IP addresses are tracked at each download. Do not share your account information or links with anyone else.

Piracy Protection

We take piracy seriously and take several measures to protect our vendors. When you order from us you agree that:

  • You will not share your software with anyone else
  • You will not share your serial numbers (when applicable)
  • You will not share your download links
  • You will not transfer or 'resell' your license

If you are found guilty of breaking this agreement  your account will be terminated, serial numbers will be deleted and you will no longer be able to access your orders.

IP Addresses are tracked during download and serial number validations.

Shipping
We are shipping from Tallahassee, Florida

  • Disks (such as X-Plane 10) are shipped via USPS
Estimated Shipping time is 3 business days to the US. Up to 4 weeks on international orders (usually around 2 weeks)

  • Joysticks and larger items
Shipped via UPS to the US. Shipping time: from 1 to 5 business depending on your location
Shipped via USPS on international orders. Shipping time: 2 weeks

contact us at: [email protected]

Returns
No full refunds will be provided on any software purchases, updates, or scenery CD's and all sales are final.

The buyer must obtain prior approval in the form of a Return Authorization before returning merchandise. All returns must occur within 30 days of purchase. Open and/or used items will  be subject to a restocking fee of  20% of the purchase price. Merchandise must be in new and working condition with all packaging, documentation and other original equipment accessories when returned. Buyer may be assessed a fee up to the full purchase amount for missing items.

Contact information
X-Plane.org
2535 Marston Rd
Tallahassee, FL 32308
+1 844-300-1505